General Terms and Conditions

The general conditions of the online store are in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

The online shop (hereinafter also referred to as the “Serving Online Shop”) is operated by Serving d.o.o., Polena 10, 2392 Mežica. Serving d.o.o. is also an e-commerce service provider (hereinafter also referred to as the Seller or Serving d.o.o.). The General Terms and Conditions of Business determine the operation of the online shop, the rights and obligations of the user and the shop and regulate the business relationship between Serving d.o.o. and the customer. The General Terms and Conditions of Business also regulate the individual rules for purchases at Serving d.o.o.’s collection points. The Buyer is bound by the General Terms and Conditions in force at the time of purchase (placing an online order).

Availability of information

We ensure the availability of information to the customer even before he is bound by the contract or offer. Information that is always available to you:

Information on Serving d.o.o. (company name, registered office, registration number),
contact information that allows you to communicate quickly and efficiently (email, phone),
the essential characteristics of the articles and the validity period of the data,
availability of articles (every article that is offered for purchase on the website should be available within a reasonable time),
conditions and costs of delivery (method, place and deadline of delivery),
prices are clearly and unambiguously specified and shown with and without tax, possible delivery costs and other charges, as well as the validity period of the data,
methods of payment and collection of the item, and the date of validity of the data,
time validity of the offer,
the term within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right to withdraw in accordance with Article 43 of the ZVPot; in cases where the consumer does not have the right to withdraw in accordance with Article 43 of the ZVPot, he is expressly informed of this) ,
an explanation of the complaint procedure, including all information about the contact person or customer service department.

The right to withdraw from the purchase

If for any reason you want to withdraw from the sales or purchase contract, you can notify us within 14 days that you are withdrawing from the contract, without having to give a reason for your decision. You can fill in the withdrawal notice on the form in the online shop (Complaints and service – cancellation of order) or send the notice with an unequivocal statement by e-mail to info@servingdoo.si. The 14-day period starts from the day you receive the goods. The only cost you will incur in connection with withdrawal from the contract is the cost of returning the goods.

You can obtain a Returns Form by sending an email to info@servingdoo.si.

Purchase process

You can easily order products from our range by submitting an enquiry:

through the online store,
by phone +386 (0)2 82 15 125 – Monday to Friday between 8. and 15. clock
via email info@servingdoo.si

We will send the ordered products to the address you specify when placing the order, but you can also pick them up in person ((payment upon collection is not possible). If the product is out of stock, we will notify you by phone or email.

Orders through the online store

you can place an order 24 hours a day, every day of the week

Step 1: Select the products and add them to your basket

Step 2: Follow the instructions displayed on the order steps and complete your purchase by submitting your enquiry.

Step 3: You will receive an email confirming your enquiry upon completion of your purchase.

We will contact you with a tailored offer according to the enquiry received

There is no minimum order value.

If you have any problems with your purchase (password loss, incorrect product selection, etc.), please send us an e-mail describing the problem.

Orders by phone

You can place your order from Monday to Friday between 8. and 5 pm.

Step 1: Call us on the following number

Step 2: Give us the list and quantity of products

Step 3: arrange everything necessary to conclude a sales contract with the sales department

Orders via e-mail

You can place an order 24 hours a day, every day of the week.

Step 1: Send us an enquiry to info@servingdoo.si

Step 2: In your email address, provide us with the list and quantity of products

Step 3: You will receive an email confirming the purchase and summarizing the content of the purchase to the email address from which you sent the inquiry.

Delivery and payment methods

Shipping

Method and cost of delivery

The cost of delivery and preparation of the products for delivery is set out in the ordering process and is final. Delivery is made by GLS or Post Slovenia. The courier of the delivery service will contact you in advance and coordinate the delivery time with you.

For larger products, delivery is made by Serving or a larger logistics service.

Personal collection at Serving’s headquarters.

Important:

• send us your mobile and landline phone number along with the address

• Personal pickup at the company headquarters is also possible, but it is not possible to pay upon pickup

We have already taken into account our best price during the calculation, which means that the prices listed in the online store are fixed. We provide first class items.

Payment upon collection is not possible.

Shipping

The items will be sent as soon as possible and will be delivered, as a rule, within 5 to 10 working days from the date you receive the confirmation of receipt of the order to your e-mail address, unless otherwise specified, but in the case of difficult delivery of the goods, this period can be extended . We do not ship goods on Saturdays, Sundays and holidays, so the delivery time may be extended in these cases. You can make specific requests in the “comments” field during the ordering process. We will keep you informed about the progress of the order through the online store and e-mail.

When delivering items that the provider does not have in stock in its own warehouse, the provider is exclusively bound by the delivery by the provider’s supplier and the time in which the provider’s supplier can deliver the goods to the provider. If the provider’s supplier is unable to fulfill the delivery, the provider will notify the buyer as soon as possible and reject the buyer’s order. On the day of rejection, the customer’s order ceases to be valid.

The provider does not assume any responsibility for damage caused by longer delivery times or non-delivery of goods. The provider returns any payments already made to the buyer.

The Provider shall not be liable for damage, destruction or inability to provide items due to war or civil unrest, strikes, industrial stoppages, failure to deliver, fire, storm, flood or storm, defects, willful damage, theft or other force majeure.

The delivery service reserves the right to verify the identity of the recipient of the goods in an appropriate way (inspection of personal or other documents), as this will ensure that the ordered items will be delivered to the right customer. Upon receipt, the buyer confirms the quantity and quality of the ordered items with his signature.

The provider does not cover the costs incurred in the event of a possible delay in the delivery of the items. It also does not cover costs in the event of item loss or undelivered item. In case of pre-payment for the item, the costs for the purchase of the undelivered item will be refunded to your account.

The above delivery conditions apply only to purchases made in the Serving.si online shop for the Slovenian territory.

We reserve the right to extend the deadline due to technical or other errors in the process. In this case, we undertake to inform the client accordingly.

Please let us know if you have not received any notification from us and more than 3 working days have passed since the purchase.

Payment methods

When you place an order and send us a quotation, you will receive an order summary to your email address, which will also include delivery, payment method and value. When you pick up the shipment, you will also receive a delivery note in physical form, the invoice will be sent to you by mail within three days.

In the case of payment by advance invoice, we will send the package as soon as possible after receiving your transfer and if the items are in stock in the warehouse. The ordered items will be reserved for you for 3 working days, in the event that you do not settle the preliminary invoice during this time, after the past three days your items will be available to all customers again.

The pre-invoice is valid for 3 working days from the receipt of the order!

Complaints

At Serving, we understand the importance of complaints and we do our best to resolve them as quickly as possible and to the satisfaction of both parties, and in any case in accordance with the applicable legal provisions.

In case of complaints, wrong or damaged products

Please contact info@servingdoo.si or call +386 (0)2 82 15 125 in advance to arrange a return.

Be sure to submit a copy of the original invoice with the goods. At your request, we can exchange the goods for another or refund the purchase price.

A factual error

We bear responsibility for material defects in the goods that become apparent within two years of receiving the goods, in accordance with the Consumer Protection Act.

Article 37
The seller must deliver the goods to the consumer in accordance with the contract and is liable for material errors in his performance.

The error is factual:

if the item does not have the properties necessary for its normal use or for traffic;
if the item does not have the properties required for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of;
if the item does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed;
if the seller has delivered an item which does not correspond to the sample or model, unless the sample or model has been shown only for notice.

The suitability of the goods for normal use is assessed against ordinary goods of the same type and taking into account any statements by the seller about the characteristics of the goods made by the seller or the manufacturer, in particular through advertising, product presentation or indications on the goods themselves.

The provisions of the law governing the obligation relationships apply to liability for material errors, unless this law provides otherwise.

Article 37a
The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered.

In the error notification, the consumer must describe the error in more detail and allow the seller to inspect the item.

The consumer can notify the seller of the defect personally, for which the seller must issue a certificate, or send it to the store where the item was purchased, or to the representative of the seller with whom he concluded the contract.

Article 37b
The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered.

If the subject of the contract between the seller and the consumer is a used item, the seller is not liable for material defects in the goods that become apparent after a year has passed since the item was delivered.

A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery.

Article 37c
The consumer, who has correctly informed the seller about the error, has the right to demand from the seller that:
– rectify the defect in the goods or refund a proportion of the amount paid in proportion to the defect, or replace the defective goods with new, faultless goods, or refund the amount paid.

In any case, the consumer also has the right to demand compensation from the seller for damages, and in particular reimbursement of the costs of materials, spare parts, work, transfer and transportation of products, which arise as a result of fulfilling the obligations from the previous paragraph of this article.

The consumer’s rights from the first paragraph expire after two years from the day he notified the seller about the factual error.

You can also send your objections, comments, requests and suggestions to info@servingdoo.si.

Warranty

Products have a warranty if it is stated so on the warranty card, invoice or advertising message. The supplier of the product guarantees the quality of the product or flawless operation within the warranty period, if you use it in accordance with its purpose and the enclosed instructions. The warranty period begins on the day of acceptance of the goods by the buyer.

Prices

The online price applies to all users purchasing in the online store. You don’t need to register to buy! The customer becomes a registered user by registering in the online store.

The regular price is usually higher than the online price. The regular price is the selling price at the pick-up points.

Where only one price is listed next to the item, it means that the Online Price and the Regular Price are the same.

All prices include VAT.

Prices are valid at the time of placing the order and do not have a predetermined validity.

The prices are valid in the case of payment under the specified payment methods on the website of the online store. We have already taken into account our best price during the calculation, which means that the prices listed in the online store are fixed.

Despite our efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or in the event that the price of the item changes during the processing of the order, we will allow the customer to withdraw from the purchase, while at the same time finding a solution for mutual satisfaction.

Discounts are not cumulative.

The price does not include delivery charges, except in cases where this is explicitly indicated (“free delivery”).

Offer

Due to the nature of the business and the desire to provide up-to-date information, information about items in the online store often changes. The price in the online store is displayed as Online price and Regular price. The online price applies to all users of the online store, including registered users. You become a registered user by registering in the online store. On the item website, the regular price is shown for each item, which is the sale price at the pick-up points.

The selected offer is a selection of items from our online store. A special offer or TOP offer is a specially reduced price of an item that is valid during a certain period for certain items that are marked with a discount in the offer. Next to the item, the reduced price of the item and the regular price, which is crossed out, are indicated.

Sale of items is the name given to items whose price has been further reduced compared to the online price, and is valid until the stock of this item is sold out. The price is indicated next to the item.

The “Recommended products” section shows the items that we recommend to customers because of the product’s features and/or price. The recommendation is intended for a wider range of people and does not take into account the needs and characteristics of the individual buyer, therefore the buyer himself makes the decision to purchase and we do not assume any responsibility for it.

Pictures

Pictures can only be symbolic and do not always fully reflect the actual condition or characteristics of the item!

The order

The purchase contract between Serving d.o.o. and the buyer is concluded in the online shop at the moment when we send the buyer the first e-mail about the status of his/her order. From this moment on, all the prices and conditions stated in the message are valid, which apply to both the provider and the buyer. The person with the information specified when placing the order is considered a buyer. It is not possible to change customer data later. The sales contract (i.e. the first electronic message about the status of the order) is stored electronically on the server and is always accessible to registered users via their user profile.

Issuance of an invoice

Upon delivery of the ordered items, we also deliver a printed delivery note to the customer. The customer receives the invoice within three days by mail or together with the delivery of the ordered products. In the case of personal collection, the buyer receives a printed invoice upon collection or within three days by mail. The price and all costs related to the purchase are detailed on the invoice. The buyer is obliged to check the correctness of the data before placing the order. We do not take into account objections made later regarding the correctness of the issued invoices.

Purchase notification process

The order

– After placing an order, the customer receives an email notification with a summary of the products ordered and the payment and delivery options selected. All details about the status and content of each order are always available to users on the website in the user profile.

– We will review your order during working hours, check the availability of the items ordered and confirm or reject your order with a reason. We reserve the right to contact the client for the purpose of checking data or ensuring the accuracy of delivery.

– For the supply of items which the supplier does not hold in stock in its own warehouse, the supplier shall be solely bound by the delivery by its supplier and the time within which that supplier can deliver the item to the supplier. We will send notifications about up-to-date information regarding the delivery of items to the subscriber’s mailbox. If the delivery time is very long and the buyer does not want to wait, the buyer can let us know and we will remove the item from the order and return any funds already paid to the buyer. In this case, the buyer can notify within 15 days at the latest whether he will cancel the entire order. If the supplier does not confirm the availability of the ordered items to the supplier no later than three months from the date of placing the order, the supplier may reject the customer’s order on the grounds that the item is not available. On the day of rejection, the customer’s order ceases to be valid. Serving d.o.o. accepts no liability for any damages resulting from longer delivery times or non-availability of items that we do not have in stock in our own warehouse.

– Your order has been dispatched or is ready for personal collection

The delivery time for products made to order is 5-10 working days after receiving your payment. In the case of orders for larger quantities, we will inform you of the delivery date when we receive your order.

In the event that you have ordered goods that cannot be shipped within the promised time due to unforeseen reasons, we will notify you of the new delivery time by phone or to your email address.

Order cancel

In the event that the Buyer decides to cancel the order in due time, the Buyer must immediately notify the Seller, fill in the form in the online shop under Complaints and Service – Order Cancellation or send an e-mail to info@servingdoo.si. Please indicate “Order Cancellation” in the subject line of the email, and include your name, order number and date in the message. If it happens that the order has already been shipped, the buyer can refuse the shipment to the delivery service. In the case of personal collection, the buyer communicates his wish to cancel the order at the collection location.

Sales to legal entities

Registration and sales to legal entities by placing an order through the Online Store is possible, but the company name, address and tax number are mandatory. Legal entities placing an order through the Online Store do not have the right to withdraw from the contract within 15 days and cannot resolve disputes through SRPS.

Products that are made to measure and ordered by the customer cannot be returned or exchanged. Unless they are not made to order or there is a manufacturing defect.

Communication with users

If you need help placing an order or advice, you can call us on +386 (0)2 82 15 125 during office hours or send an email to info@servingdoo.si.

We will contact the user via means of remote communication only if the user does not expressly object to this, and in accordance with the provisions of ZEKom-1.

Any advertising emails will contain the following components:

– they will be clearly and unambiguously identified as advertising messages,
– the sender will be clearly visible,
– the various campaigns, promotions and other marketing techniques will be labelled as such and the conditions for participation will be clearly defined,
– a clear explanation of how to opt-out of receiving advertising messages,
– We will explicitly respect the user’s wish not to receive advertising messages.

Ratings and opinions

Opinions and ratings are part of the functionality of the online store and are intended for the community of all users. The online store allows any online store visitor to write an opinion, but we review it before final publication. We will not publish opinions and/or ratings that are in any way offensive, inappropriate or that, in our opinion, do not benefit other users and visitors. By submitting an opinion and/or evaluation, the author expressly agrees to the terms of use of his opinion and allows the publication of part or the entire text in all electronic and other media. We reserve the right to use the content of the opinion for an unlimited period of time and for any purpose that is in the business interest of Serving d.o.o., including publication in advertisements or other marketing communications. At the same time, the author of the opinion declares and guarantees that he is the owner of the material and moral copyrights for the written opinions and comments, and that these rights are not exclusively and indefinitely transferred to the owner of the online store.

Complaints and disputes

Serving d.o.o. complies with applicable consumer protection legislation and ensures that complaints are dealt with effectively at all points of sale. If you have any problems, please call us on +386 (0)2 82 15 125 or send an email to info@servingdoo.si. or write to us at Serving d.o.o. online sales. The appeal process is confidential.

Serving d.o.o. complies with the provisions of the Act on the Out-of-Court Settlement of Consumer Disputes (SRPS) and in accordance with 32. Article of this law recognizes the National Contact Point-Slovenia in the general conditions.

Regulation 524/2013/EU established a single point of entry for the resolution of disputes arising from online sales. Clicking on the link will take you to the platform https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL. For further assistance, please contact the National Contact Point – Slovenia. See the link for details: https://webgate.ec.europa.eu/odr/main/?event=main.complaints.odrList.

Limitation of liability

Serving d.o.o. makes every effort to ensure that the information published on its website is up-to-date and correct. Nevertheless, the characteristics of the articles, the delivery time or the price can change so quickly that we do not manage to update them in time. In such a case, we will inform the buyer about the changes and allow him to withdraw from the contract or exchange the ordered item.

Serving d.o.o. is not responsible for the content of any reviews written by visitors. We review opinions before publication and reject those that contain obvious falsehoods, are inappropriate, misleading or offensive. We are also not responsible for the information in the reviews and limit ourselves from any liability arising from the information provided in the reviews.

We reserve the right to withdraw from the contract if a manifest error is found (Art.46 CC). A mistake in the essential properties of the article and all errors which are considered decisive according to the customs of the trade or according to the intention of the parties and which would not have been confirmed or the contract concluded in the event of knowledge, are considered to be an obvious error. This also includes obvious pricing errors.

Serving d.o.o. reserves the right to change the terms and conditions of the Serving online shop at any time, in any manner and without prior notice.